Returns & Exchanges

At Duroflex, we are committed to your comfort and offer a hassle-free return policy for our mattresses and sleep accessories to ensure you find your perfect rest. If you are not completely satisfied with your purchase, you can initiate a return or exchange within our specified trial period.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal or contact our customer support team within the eligible return window to start your request.

• 2.
  Quality Inspection

  Our team will schedule a brief inspection of the product to ensure it is in its original condition and free from any external damage or stains.

• 3.
  Product Pickup

  Once approved, we will arrange a complimentary pickup from your doorstep through our specialized logistics partners at a time convenient for you.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final verification, your refund will be processed to the original payment method within 7-10 business days.